Terms & Conditions
TERMS AND CONDITIONS
Snow Candy
(Trading name of SAS MORZAMITY)
Chalet Accommodation Bookings and Minibus Transfers
1. Agreement
1.1 Snow Candy is the trading name of SAS MORZAMITY. These Terms and Conditions govern bookings for chalet accommodation and minibus transfers.
1.2 These Terms and Conditions form the basis of a contractual agreement between Snow Candy and “The Group”. Please read them carefully, as they set out the respective rights and obligations of both parties.
1.3 “The Group” means all persons listed on the booking (on whose behalf the Group Leader has signed), including any subsequent name changes to the original booking.
2. Booking
2.1 The first-named person on the confirmation email shall be deemed the “Group Leader” and shall be responsible for all communications between The Group and Snow Candy. The Group Leader must be over 18 years of age and authorised by all members of The Group to make the booking on the basis of these Terms and Conditions.
2.2 A binding agreement comes into existence between Snow Candy and the Group Leader when Snow Candy issues its confirmation email/invoice and the deposit (or balance, as applicable) is paid.
2.3 Any specific requirements discussed during the booking enquiry process (for example, potential early check-in) may be agreed and added to the invoice/booking confirmation for review before payment of the deposit or balance. Requirements not specified before the invoice/confirmation is issued will not form part of the booking. Any request made after the invoice/confirmation has been issued is a request only and is not guaranteed.
2.4 Check-in is from 15:00 on the booked arrival day. Check-out is no later than 10:00 on the booked departure day. Failure to vacate the property fully and on time may result in forfeiture of the security deposit.
3. Deposit
3.1 To confirm a booking, a deposit of 25% of the total cost (or full payment if the booking is made within eight weeks of arrival) must be paid upon receipt of the confirmation email. If the booking is made within eight weeks of arrival, the full balance is due immediately to secure the booking.
3.2 Once availability of the requested period has been confirmed, the booking will be held for two days pending receipt of the appropriate deposit.
3.3 If the deposit is not received within this period, the booking will be deemed cancelled and Snow Candy reserves the right to re-book the requested period without further notification.
4. Payment & Pricing
4.1 Full payment of the invoice balance is due at least eight weeks prior to the commencement of the holiday. If full payment is not received by this date, Snow Candy reserves the right to treat the booking as cancelled and to re-advertise or resell the dates.
4.2 The Group Leader is personally liable for all monies outstanding by any member of The Group.
4.3 Preferred payment method is bank transfer. Any bank charges incurred shall be borne by the client.
4.4 Payment shall be taken in euros (€) or the equivalent in pounds sterling (£) at an exchange rate specified by Snow Candy.
4.5 Late payment of the final invoice may result in additional fees being added to the balance.
4.6 Prices do not include flights, transfers to and from the resort (unless specifically booked), lift passes, equipment hire, lessons, childcare, holiday insurance or food.
4.7 Snow Candy reserves the right to amend advertised prices at any time and to correct errors in both advertised and confirmed prices.
4.8 Self-catered bookings require a security deposit of €400, payable on or before arrival. This deposit will be returned within two weeks of departure provided there are no damages or other costs incurred. The chalet must be left in a reasonably clean state. Excessive mess (for example, dirty dishes) will result in forfeiture of the deposit.
5. Cancellation & Changes by the Client
5.1 If the booking is cancelled by the client after a confirmation has been issued by Snow Candy, cancellation charges will apply upon written notice of cancellation.
5.2 Cancellation charges (as a percentage of the total cost of the booking) are as follows:
- More than 12 weeks prior to the scheduled arrival date: loss of deposit.
- Between 8 and 12 weeks prior to the scheduled arrival date: 50% of the total cost.
- Within 8 weeks of the scheduled arrival date: 100% of the total cost.
5.3 Upon written confirmation of cancellation, Snow Candy reserves the right to re-advertise and resell the specified holiday period.
5.4 Any request to alter a confirmed booking must be notified to Snow Candy in writing as soon as possible. Snow Candy will endeavour to accommodate such requests but cannot guarantee that this will always be possible.
5.5 If The Group fails to arrive at the accommodation on the booked arrival date and does not notify Snow Candy of a revised arrival date (within the booked period) by 20:00 on the arrival day, Snow Candy reserves the right to treat the holiday as cancelled by the client and to apply the cancellation charges set out above.
6. Cancellation & Changes by Snow Candy / Force Majeure
6.1 If, through unforeseen circumstances, Snow Candy is forced to cancel a booking, a full refund will be payable.
6.2 This does not apply in cases of Force Majeure. For the purposes of these Terms and Conditions, Force Majeure means any event which Snow Candy could not, even with all due care, foresee or avoid. Such events include (but are not limited to) war or threat of war, riot, civil strife, pandemic, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, and all similar events outside Snow Candy’s control. In such cases, no refund will be given and clients are advised to claim under their travel insurance.
7. Alcohol and Drinks
7.1 Chalets are offered on a self-catered basis. Guests may purchase and consume alcohol within the property.
8. Hot Tubs
8.1 Each chalet has a hot tub for guest enjoyment. On occasions the hot tub may not be at full temperature on the day of arrival if the water has been replaced.
8.2 Hot tub chemicals and cleanliness are maintained regularly. However, if guests repeatedly use the hot tub while dirty or without showering beforehand, it may be necessary to close the hot tub for cleaning and water replacement. It can take up to two days for the water to reheat.
8.3 In the event of any fault with the hot tub, it may be necessary to close it until repair or replacement is possible. Snow Candy will endeavour to effect repairs as quickly as possible.
8.4 Use of the hot tub after midnight is not permitted. Noise must be kept to a minimum when using the hot tub after 22:00.
9. Limitation of Liability
9.1 Except in the case of death or personal injury of guests caused by Snow Candy’s negligence, Snow Candy’s liability is limited to the invoiced holiday cost and does not extend to additional costs incurred by guests (including travel to and from the resort, pre-booked services, tuition or lift passes).
9.2 Snow Candy accepts no responsibility for any delays incurred while travelling to Morzine. The accommodation will be held for the dates specified on the confirmation.
9.3 All personal items belonging to The Group, and any hired equipment, are the sole responsibility of The Group. Snow Candy accepts no liability for loss of or damage to such items.
9.4 Some properties are traditional wooden mountain chalets and may contain low beams. Guests are responsible for taking care to avoid injury from low beams or wood splinters. Snow Candy accepts no liability for such injuries.
9.5 Properties are located in a mountain ski resort. Outside conditions are frequently snowy, icy and cold. Guests are responsible for wearing suitable footwear and taking care when entering and leaving the properties. While every effort is made to clear snow, it is not always possible to keep pace with heavy snowfall or to clear all areas. Snow Candy accepts no liability for injuries caused by slipping on cleared or uncleared areas.
9.6 Some properties have external CCTV for security purposes. Cameras are external only. Snow Candy reserves the right to view and retain footage in the event of an incident and may submit footage to the police if necessary.
9.7 Pets are not permitted in any properties. This is for reasons of hygiene, consideration for neighbours and future guests (including those with allergies), potential damage to the chalets, and additional cleaning requirements.
10. Client Responsibility & Behaviour
10.1 Snow Candy reserves the right to recover the full cost (or estimated cost if the actual cost is not yet known) of any loss, damage or breakage caused by any member of The Group before departure. Settlement shall be made by immediate cash payment for the damaged item(s).
10.2 Snow Candy reserves the right to terminate the booking without compensation or further obligation if any member of The Group behaves in a manner that is disruptive, unsociable, abusive or otherwise unacceptable to Snow Candy or to other persons.
10.3 Persons not booked into the chalet may visit only with prior permission from Snow Candy and must adhere to these Terms and Conditions. Unauthorised overnight guests are not permitted.
10.4 Parties are not permitted on any properties. Music and noise must be kept to a minimum after 22:00. Neighbours must be respected. Any disturbance may result in a warning in the first instance. Continued disturbance may result in The Group being required to leave the property, in which case the contract will be terminated. In severe circumstances The Group may be required to leave without a prior warning. No refunds will be given.
11. Guest Complaints
11.1 In the event of any problem arising during the holiday, complaints should be made immediately to Snow Candy staff if in resort, or by email or telephone. Complaints, cancellations or refunds will not be accepted in respect of poor snow conditions, poor weather or lift closures.
12. Special Requests
12.1 Any special requests (including special facilities or other requirements considered important) must be specified at the time of booking. Snow Candy will endeavour to meet such requests but cannot guarantee to do so. Special requests do not form part of the contract and Snow Candy shall have no liability if they are not met.
13. Third-Party Activities
13.1 Snow Candy is happy to assist with booking extra services or activities during the stay. Such services are subject to the terms and conditions of the individual providers. Snow Candy’s assistance does not constitute endorsement, and Snow Candy accepts no responsibility or liability for third-party services.
13.2 Any grievance with a third-party provider should be taken up directly with that provider.
14. Lost & Stolen Property
14.1 Guests leave property in the chalet at their own risk. Snow Candy accepts no responsibility for items that are not recovered or returned, nor for theft of property from the chalet or at any other time during the stay.
14.2 Guests who fail to properly secure exits and windows when leaving the chalet will be liable for any property taken as a result of that negligence.
15. Insurance
15.1 It is a condition of the booking that The Group obtains suitable travel insurance from a reputable provider. The policy must cover winter sports (if applicable) and associated equipment, and must as a minimum include:
- Emergency medical expenses (including ambulance charges and repatriation);
- Cancellation or curtailment of the trip;
- Personal liability (including damage caused by negligence to the property in which The Group is staying), which must not contain a clause restricting actions against travelling companions other than family members, and must include contractual liability of the Group Leader for the actions of The Group;
- Travel and transfer delays (including additional costs arising from delay or cancellation);
- The activities likely to be undertaken, in particular skiing and snowboarding on and off piste, with or without a guide.
15.2 The policy must cover the period from the date of booking to the last day of the trip and must not contain a clause allowing the insurer to cancel the policy or vary its terms for medical reasons (unless individual underwriting with specific terms has been arranged).
15.3 Other recommended sections include baggage and ski equipment, legal expenses and personal accident.
15.4 If suitable travel insurance is not obtained, Snow Candy shall not be liable for any costs incurred or claims made against it arising from failure to comply with this requirement.
16. Website Accuracy
16.1 Information and prices shown on the Snow Candy website may change before a booking is made. While every effort is made to ensure accuracy, errors occasionally occur. Guests must check all details of the chosen holiday (including the price) with Snow Candy at the time of booking.
16.2 Snow Candy cannot be held responsible for inaccuracies in descriptions other than those contained in its own marketing material. If a booking has been made through a travel agent or other organisation, Snow Candy accepts no responsibility for any inaccuracies in that organisation’s materials.
16.3 To the best of Snow Candy’s knowledge, information on its website and marketing materials is accurate at the time of publication. Where distances are quoted in walking time, actual times will vary according to footwear, age, fitness and surface conditions. All beds described on the website are fixed beds (not fold-out). Any additional beds provided to meet requirements may be fold-out beds and may restrict space; guests should confirm this at the time of booking.
17. Data Protection
17.1 Snow Candy will use personal information provided by guests only for the purpose of booking services and activities, unless otherwise agreed.
18. Governing Law
18.1 These Terms and Conditions are governed by French law. The French courts shall have exclusive jurisdiction over any dispute arising from the contract.
These Terms and Conditions are effective as of the date of booking confirmation.
